Born: Delhi, India
Occupation: Serial Entrepreneur
Ventures: BPO+, Q-Tickets, B2C, Qatarday
Known for: Sparsh, BPO+, Qatarday, Q-Tickets, 360-Nautica
Board member of: EO- Qatar Chapter (Entrepreneurs’ Organization) & IBPN (Indian Embassy)
Tejinder Singh is an Indian origin business executive & entrepreneur. He is the founder of many start-up projects & has worked with numerous companies.As aFounder& CEO of Qatar-based BPO+& Q-Tickets,he has received numerous awards and accolades throughout his career and was also twice named as one of the 100 Most Powerful Indians in the Gulf by Arabian Business (FY 2010 & 2012)&Twice by Forbes ME (FY 2014 & 2015) in 100 top Indian Leaders in the Arab World.
EARLY LIFE AND EDUCATION
Born into a Punjabi middle class family, to Col Hardev Singh and Mrs. Jatinder pal kaur. His father Col Hardev Singh had been a decorated Indian Army officer from Punjab Regiment. He first joined the Army Public School in Delhi, but later attended Kendriya Vidyalaya at New Delhi and graduated in 1991 from Delhi University, with a Bachelor of Commerce. He later completed his masters in Commerce, PGDCA, MCP, MCP+I, MCSE, MCSE+I, & MBA. He is also qualified as a six sigma professional by ISL, later he also attained PhD in business management and finance.
Tejinder began his career as an educator but moved to the field of BPO, becoming a project head for an offsite BPO provider for healthcare companies based in the United States. He moved on to work on projects in North India and also for Trident Group. He is attributed with helping the Godrej Group transition its BPO services for Pizza Hut, TTML and Go-Airlines.
Prior to moving his career to Qatar, He also marshaled the first ever-domestic BPO for India, named “Sparsh”, the first ever to get listed and the first ever to get hived off in domestic BPO space. He took the growth of Sparsh from ZERO to 8500 team size in less than 3 years across 5 cities of India, serving telecom, retail, Airlines, BFSI and many more verticals, it was later acquired by Intelenet backed by Blackstone.
Tejinderfounded Qatar-based BPO+ in 2006 when he first came to Qatar. Tejinder began in 2006, with 45 people and had revenue of ONLY USD 0.5M. Today by 2015, the company has been recognized as one of the largest and fastest growth stories as BPO providers in the Middle East with more than 1100 employees and revenues that exceeded USD 40 Million. He grew the company into what was recognized as one of the fastest growing companies by 2012, winning multiple awards and recognition. Tejinder is accredited with helping to move more than 200 Qatar and Oman based companies from using in-house services to outsourcing the work to BPO+. He has grown the outsourcing market in Qatar/Oman from nearly nothing into 70-80% of companies choosing to outsource their customer service.
Tejinder’s is passionate behind his work with BPO+. He is also the Founder of Q-Tickets.com, an online ticket platform in Qatar used by consumers to purchase tickets for movies, cultural events, sporting events, concerts and Qatar tourism. He partnered with Doha Bank to use its e-commerce capabilities for online purchasing of tickets direct from the site. The site is the only online ticket platform in use in Qatar and as of 2015 had reached sales mark of more than1.5 Million tickets aggregating value of more than QAR 60 Million. Besides Q-Tickets, he also founded Qatarday.com, Qatar 2nd social media platform, which today not only is a market leader but also attracts more than 85000 unique visits a day generating more than 30 Million page views a month.
AWARDS AND RECOGNITION
Tejinder has won numerous awards throughout his career. His work in the field of outsourcing led to him being recognized at the 2011 Middle East Call Centre Conference as the Market Pioneer for Qatar. He was also mentionedtwice in 100 Most Powerful Indians list adjudged by Arabian Business (FY 2010 & 2012) and in 2014 he made it to his maiden Forbes’ list of Top Indian Leaders in the Arab World followed by another one in Forbes 2015. Singh added to his award list in 2014 when he was named Outsourcing CEO of the Year and again CEO of the Year by Global knowledge management Congress 2015.